At Amah’s Urban Jungle Oasis, every plant is carefully prepared and packaged with the goal of helping it arrive healthy, beautiful, and ready to become part of your own oasis.
Because plants are living things, they may experience temporary stress during shipping. Minor leaf yellowing, drooping, bent leaves or the loss of an older leaf can occur during transit and does not necessarily indicate permanent damage. Most plants recover quickly after being unpacked and acclimated to their new environment.
How your plant is packed
Shipped bare root, with roots protected in lightly damp sphagnum moss. Pot and soil are not included.
Shipping Schedule
Live plants are generally shipped Monday through Wednesday to reduce the possibility of packages remaining in carrier facilities over the weekend.
Orders may be held when severe heat, freezing temperatures, storms, holidays, or other conditions could place the health of your plant at risk.
When a weather hold is necessary, we will make every reasonable effort to communicate the delay. Protecting your plant takes priority over getting it into the mail during unsafe conditions.
Cold-Weather Shipping
Amah’s Urban Jungle Oasis is based in Minnesota, so winter shipping requires special care.
Depending on temperatures and the plant being shipped, insulated packaging and/or heat packs may be recommended or required. Additional winter-protection charges may apply and will be disclosed at checkout whenever possible.
Heat packs are intended to reduce exposure to cold temperatures but cannot guarantee a particular temperature inside a package throughout transit.
We reserve the right to delay shipment during dangerously cold weather.
Warm-Weather Shipping
Extreme heat can also harm live plants. During periods of excessive heat, we may delay shipment or recommend an expedited shipping option.
Customers should monitor tracking information and retrieve delivered plants as quickly as possible. Packages should not remain outdoors, in a mailbox, parcel locker, or on a porch during extreme temperatures.
Live Arrival Guarantee
We carefully inspect and package plants before shipment and stand behind their condition when they leave Amah’s Urban Jungle Oasis.
If your plant arrives with significant shipping-related damage, please email shipping@amahsurbanjungleoasis.com within 24 hours of carrier-confirmed delivery.
Please include:
- Your name and order number;
- Clear photographs of the plant;
- Photographs of the shipping box and packaging; and
- A brief description of the problem.
Please do not discard the plant or packaging until we have reviewed your request.
When a qualifying claim is approved, Amah’s Urban Jungle Oasis may provide an appropriate replacement, store credit, or refund, depending on the circumstances and availability of the plant.
What the Guarantee Does Not Cover
The Live Arrival Guarantee does not generally cover minor cosmetic damage associated with normal plant shipping, including an occasional bent or damaged leaf, temporary drooping, or normal acclimation stress.
The guarantee also does not cover damage resulting from an incorrect delivery address provided by the customer, packages left outdoors after delivery, failure to retrieve a package promptly, unauthorized forwarding or rerouting, or plant-care conditions occurring after delivery.
Carrier delays and extreme weather will be reviewed individually because circumstances can vary.
Receiving Your Plant
Open your package as soon as possible after delivery.
Carefully remove all packing materials and inspect your plant. Allow the plant time to acclimate before repotting, fertilizing, or making major changes unless immediate action is necessary.
Your plant has traveled to reach you. A little patience, appropriate light, and thoughtful care will help it settle into its new home.
Our Commitment
Amah’s Urban Jungle Oasis was created around the belief that plants can bring tranquility, connection, care, and beauty into everyday spaces.
We take that same care into our shipping process—from our home in Minneapolis to yours.
Thank you for welcoming a little piece of Amah’s Urban Jungle Oasis into your home.
